jennifer allen
interaction designer 		  people  
 
 
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résumé


Career Objective

I seek to obtain a position in a human centered organization which utilizes my diverse and extensive skills in interaction, service design and user research.

Education

Indiana University, Bloomington, IN 2009
M.S., Human-Computer Interaction/Design     GPA 3.9/4.0

Indiana University, Bloomington, IN 2002
B.A., Computer Science

Indiana University, Bloomington, IN 1994
B.A., Anthropology and Psychology


HCI/Design Skills

Human-Centered Research Methods: activity analysis, affinity diagramming, body storming, contextual inquiry, cross-cultural comparison, cultural probe, diary studies, empathy tool utilization, fly-on-the-wall observation, focus group, personal inventory, rapid ethnography, still-photo surveys, survey and questionnaire design, data analysis.

Design Methods: conceptual modeling, error analysis, experience prototyping, flow analysis, low and high fidelity prototyping, participatory design, personas, scenarios, sketching, story boarding, and information architecture.

Evaluation Methods: cognitive walkthrough, heuristic analysis, think-aloud protocol, usability testing using qualitative and quantitative analysis, scenario testing.

Development and Technical Skills

Development: HTML, XHTML, CSS, PHP, Perl/CGI, C++, SQL, UNIX shell programming

Applications: Dreamweaver, Flash, Photoshop, InDesign, SPSS, Microsoft Office Suite, Balsamiq, iMovie

HCI/Design Coursework

Course Grade Professor
Human Computer Interaction Design I A Martin Siegel
Human Computer Interaction Design II A+ Eli Blevis
HCI Design & Evaluation Methods A Youn-Kyung Lim
Experience Design A Jeffrey Bardzell
Computer Supported Cooperative Work A Shaowen Bardzell
Information Technology Policy A- Bill Asprey
Interaction Culture A Jeffrey Bardzell
Master's Thesis I A+ Martin Siegel & Erik Stolterman
Master's Thesis II A+ Martin Siegel & Erik Stolterman
Computer Art: Advanced Seminar A Arthur Liou

Work Experience

I541 HCI/Design Introductory Course for Masters Students, Bloomington, IN 2008
Mentor

Responsibilities of position include the following:
  • Provided design teams with guidance regarding research, design, and evaluation methods.
  • Participated in studio critques of design projects
  • Evaluated and graded design projects
HoosierNet, Inc., Bloomington, IN 2004 to 2008
Board Member

Responsibilities of position include the following:
  • With the assistance of other board members, determine the direction of HoosierNet, Inc., a local non-profit Internet Service provider
  • Provide oversight to the business management practices of the Director of HoosierNet, Inc.
Monroe County Public Library, Bloomington IN 2003 to 2008
Information Systems Analyst

Responsibilities of position included the following:
  • Evaluated and implemented new library software and hardware technology based on the assessed needs of staff and patrons visiting the library.
  • Administered and maintained the Integrated Library System (ILS) software which served approximately 80,000 patrons and 150 staff. The ILS is an enterprise system is utilized for all functions related to the library collection. It is used to create and maintain the library collection as well as patron accounts.
  • Implemented a new Integrated Library System with a team of library professionals. The implementation of the new system required the creation of new task flows for the staff members and the library patrons.
  • Developed SQL code for ongoing reports regarding the library collection.
  • Provided network and system administration for Monroe County Public Library and the Ellettsville branch.
  • Maintained and administered the library's telephone phone system.
  • Implemented a new phone system for the library with a team of specialist that resulted in a significant cost savings for the library. The implementation required the creation of new task flows for the staff members.
  • Redesigned the interface of an under‐utilized staff intranet website which resulted in the creation of a highly valuable information resource and the standardization of many library wide tasks.
  • Led and participated on committees that directly or indirectly addressed improving the experience of patrons either through alteration of current services or through the creation of new services.
  • Trained staff members on software applications.
  • Assisted in the creation and maintenance of the public library website.
Awards

Usability Professionals' Association Student Design Competition Finalist, 2009
Graduate Student Fellowship, 2008
ACM SIGCHI Student Design Competition Finalist, 2008
Graduate Student Fellowship, 2007
Library Director's Recognition of Service Award, 2006
Library Director's Recognition of Service Award, 2005


Affilations

ACM SIG CHI
Bay Area ACM SIG CHI
Usability Professionals Association (UPA)
Interaction Design Association (IxDA)

References

Dr. Martin Siegel
Dr. Jeffrey Bardzell
Dr. Shaowen Bardzell
Dr. Erik Stolterman

  
         
    jenjeall   @gmail.com